Innovation Officer, Fresno EOC

Directly supervises the Planning and Resource Development Office and the Fresno Street Saints Program.

SUMMARY

The Innovation Officer will lead Fresno EOC efforts to explore and develop ideas to solve the causes and conditions of poverty. The Innovation Officer will work to develop an agency culture that recognizes and supports initiatives to encourage innovation. Most importantly, the Innovation Officer will be familiar with the process of turning fresh ideas into great products.

Identifies and researches funding opportunities and alternative resources that address Fresno EOC?S vision, mission, strategy, goals and objectives. Examines and coordinates grant opportunities, leads planning efforts, and directs staff to prepare and review applications. Encourages and coordinates new initiatives, partner development, and the preparation of proposals to fund new initiatives. Coordinates and conducts agency-wide advocacy activities in support of programs and important agency activities.

Assist in the fulfillment of the agency's vision, "For Those We Serve," by empowering individuals to thrive as healthy, self-sufficient and contributing members of our communities.

DUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Completes RFP/RFI submittals and proposals, ensuring that all requirements are fully articulated to appropriate program management staff.

Manages a research/resource library of development and grant related materials, templates, tools, and official EOC boilerplate language.

Maintains master file/database on all grants.

Coordinates the preparation, assembly and delivery of proposal documentation.

Tracks the status of proposals and follows up with funders to provide additional information as may be required.

Develops and distributes relevant concept papers and white papers in support of development and growth goals of the Agency.

Directs, coordinates, and performs a variety of advocacy functions for programs and the agency.

Prepares written and oral presentations to the Board of Commissioners, funding review panels and community groups.

Participates in contract negotiations with funding sources and prepares amendments when needed.

Develops, in collaboration with Agency management, appropriate budgets for all grant proposals.

Provides oversight for the start-up and implementation of newly funded programs. Includes:

  • Staffing needs

  • Service Delivery Processes and Procedures

  • Quality and Compliance Controls

  • Coordination of Agency Services and Support Needs

  • Reporting and Stated Funding Requirements

Participates along with the Executive Team in strategic planning and related development and growth processes for Fresno EOC.

Keeps current in the field by maintaining professional certifications, reading published information, and attending seminars and conferences.

Travels for agency business using personal/agency vehicle.

Maintains regular attendance and punctuality.

Works evenings and weekends as required.

Performs other duties as assigned.

QUALIFICATIONS

To execute this job successfully, an individeual must be able to perform each essential duty satisfactorily. The requirements listed below are reprentative of the knowledge, skill and /or ability required. Resonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:

High school diploma or GED.

Bachelor's degree in Business Adminsitration or a related field.

EXPERIENCE:

Minimum five (5) years of management experience in a non-profit organization.

Five (5) years of demonstrated successful grant development and writing experience. Government grants preferred.

Five (5) years of supervisory experience.

OTHER QUALIFICATIONS:

Creative and innovative skill set.

Confidence and ability to be a change agent.

Think and act in an inclusive and collaborative manner.

Must have a basic understanding of poverty, its causes and conditions and recognize its impact on individuals and communities. A strong understanding of Community Action Agencies is preferred.

Working knowledge of organization and decision making principles and processes.

Knowledge of Governmental and non-profit funding sources, and accounting principles, practices and regulations, funding criteria, and economic development resources.

Ability to interpret and explain legal aspects and ramifications of contractual agreements.

Ability to analyze financial and economic development related recommendations and proposals in light of their total impact upon agency operations, programs and policies.

Able to establish effective relationships with staff and the public in the course of the performance of duties.

Thorough understanding of economic development practices and demonstrated business analytical qualities.

Knowledge of, and sensitivity to the needs of the low-income community. Ability to communicate effectively with individuals and groups of diverse cultures.

Highly skilled in oral and written communication.

Proficient in Microsoft Word, Excel, and PowerPoint.

Must maintain a valid California driver's license and automobile insurance.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Event Management & Volunteer Coordinator

Organizational Description: 

University Advancement ensures that a strong and consistent brand inspires and deepens the University’s bond with the public it serves. As such, it advances the brand objectives (and ultimately those of the University Strategic Plan) by executing best communications practices.

Overview: 

Under the general supervision of the Director of Engagement at the Fresno State Alumni Association (FSAA), the Event Management and Volunteer Specialist is responsible for independently managing the development and implementation of all FSAA events. This position will also oversee an integrated volunteer program to meet campus needs. These functions serve the purpose of outreach and engagement on behalf of the FSAA and the University to alumni, students, friends, and the community. 

With minimal oversight, assists with formulating, executing and evaluating program goals, long-term planning and budgets in reference to FSAA events and volunteer engagement. Connects volunteers with opportunities on campus to support the FSAA’s and University’s programs and services. This may include directly managing volunteers for FSAA programs and services, and providing guidance, support, resources, and tools to university staff who supervise volunteers. Represents the FSAA and/or the University at on and off-campus meetings, conferences, and events as needed. 

Establish relationships and work collaboratively with the representatives of the eight schools/colleges, athletics, student affairs, graduate studies, Henry Madden Library, and other university staff to create mutually beneficial event and volunteer opportunities among alumni, friends, and current students of the university. 

Position Summary: 

FSAA Event Management: 

  • Provide project leadership in developing, implementing, and evaluating special events for the FSAA, including but not limited to: The Top Dog Alumni Awards Gala, tailgates, Vintage Days, community events, and Fresno State Alumni Board of Director events
  • Provide project leadership, working with various cross-campus stakeholders, managing all aspects of the Top Dog Alumni Awards Gala including recipient nomination and selection, maintaining a budget, developing a communications plan, volunteer cultivation and management, sponsorship deliverables, interaction with internal and external communities, developing and implementing timelines, and working with key community members and organizations
  • Act as an events liaison to the FSAA Chapter/Club/Network alumni engagement program, consulting in the planning, development of event resources, event management, registration, and marketing of Chapter/Club/Network events
  • Develop and manage the FSAA budget related to event management
  • Conduct ongoing evaluation of FSAA events, implement improvements as necessary
  • Serve as a staff liaison on relevant FSAA and university committees
  • Manage post-event reporting and tracking to align with strategic framework in the cultivation and stewardship of FSAA and university donors
  • Develop and execute marketing strategies for special events
  • Ensure that all financial aspects of events are in compliance with FSAA and university policies and state and federal laws
  • Other related duties as assigned

Volunteer Engagement: 

  • Develop goals and objectives for volunteer engagement, which reflect the mission of the University
  • Develop and manage the FSAA budget related to volunteer management
  • Develop, implement, and review policies and procedures, which guide the volunteer program
  • Establish recruitment and retention strategies to ensure long-term sustainability
  • Evaluate the risks associated with volunteer positions, take appropriate action to control risks, and ensure that volunteer activities are in accordance with all appropriate legislation and regulations
  • Develop and implement a volunteer orientation protocol for potential volunteers to ensure the best match between the skills, qualifications, and interests of the volunteers and the needs of the organization
  • Develop and implement marketing plans to grow the base of volunteers
  • Work with appropriate staff to identify volunteer assignments that provide clear position descriptions compliant with FSAA and university policies
  • Plan and implement formal and informal volunteer recognition activities to recognize the contribution of volunteers to the organization
  • Other related duties as assigned

Lead Oversight Responsibilities: 

  • Directly train and supervises student assistants, interns, and volunteers, ensuring compliance with policies, procedures, and applicable laws
  • Plan, assign, and direct work of student assistants and interns; addressing complaints and resolving problems
  • Train staff to work effectively and cooperatively with volunteers
  • Train staff to carry out various event related activities including list management, budgeting, logistical planning, and related project management tasks
  • Other related duties as assigned

Development Officer, CASA Fresno & Madera Counties

Employee Type: Full-time. Monday through Friday. 8:30 am to 5:30 pm

Court Appointed Special Advocates (CASA) of Fresno & Madera Counties is a non-profit organization whose mission is to recruit, train, and support volunteers to advocate and speak for the best interests of children in the foster care system. 

Position Goal: 

The goal of the development officer is to increase the number of givers and gifts to the level necessary for CASA to achieve its annual goals and its strategic goal of advocating for 450 children and youth in foster care daily by June 30, 2022. 

Key Responsibilities: 

1. Administration - Ensure overall results for CASA in fund development. 
-Keep the Executive Director apprised of progress, decisions, issues and priorities through the Quarterly and Weekly Work Report and quarterly and weekly one on one meetings. 
-Work cooperatively with the Executive Director in advising the Board of Directors in setting goals for the fund development portion of the annual plan. This includes goals and strategies in the areas of major gifts and major gifts team, annual giving, recurring giving, Crab Feed, direct mail, information lunches, donor acknowledgement and the annual report. 
-Track progress by maintaining the fund development portions of the Quarterly Resource Development Report. 
-Provide outstanding customer service to donors. 
-All other duties as assigned. 

2. Giving Programs - Administer fund development strategies to generate the revenue necessary to achieve both the annual and strategic goals. 
-Achieve a personal revenue target between $250,000 and $550,000 as determined annually. The Development Officer must set the example by regularly asking for and receiving gifts. 
-Assist in administering the Courageous Hope Campaign that utilizes goals and strategies in the areas of major gifts and major gifts team, annual giving, recurring giving, Crab Feed, direct mail, information lunches, donor acknowledgement and the annual report. Included in the campaign should be a strategy to integrate Crab Feed donors. 
-Assist in administering the annual Courageous Hope Campaign event. 
-Oversee the annual direct mail solicitations and increase the number of prospective donors on the mailing list and the annual revenue received. 
-Develop and grow a program of monthly recurring giving to provide sustainable donated revenue. 
-Assist the Executive Office in administering between four and six information lunches per year to introduce prospective donors to CASA. 
-Assist the Executive Director in providing leadership and administrative support to the work of the Major Gifts Team. This includes regular communication and building positive working relationships with each member. 
-Assist the Executive Director in networking with the members of the Board of Directors, volunteers and community leaders to identify prospective givers and build and maintain relationships with them. 
-Follow-up with all prospective donor leads generated through networking, information lunches, campaign events, advocate swearing in ceremonies, Crab Feed and other activities always seeking to communicate the mission progress of CASA and provide opportunities for further involvement and giving. 
-Provide leadership and administrative support to the Crab Feed Sponsorship Team. Maintain an ongoing strategy for increasing the number of sponsors and the annual sponsorship revenue. The Development Officer must set the example in sponsorship solicitation by strategizing and asking for sponsorship gifts. 
-Assist the Executive Director in developing the Council of Advisers strategy designed to create ownership in the mission of CASA among top influencers and potential top givers. 
-Develop and promote planned giving options. 

3. Marketing, Communication and Stewardship - Increase the awareness of the mission of CASA in Fresno and Madera Counties in support of achieving the annual and strategic goals. Oversee the use of data management tools to enable excellent reporting and donor communication. 
-Develop and administer a systematic approach to maintaining personal contact with key donors. 
-Oversee the donor data system, ensuring accurate donor records and timely reporting, donor acknowledgments and donation thank you letters. 
-Provide regular updates to donors and supporters of CASA through an e-newsletter and develop other regular communication methods. 
-Recognize donors through the website, newsletter, social media and the events and activities of CASA. 
-Provide an annual update on the mission progress of CASA through developing and distributing the annual report. 

Desired Minimum Qualifications: 
-Bachelors degree required. 
-Minimum of three years of experience in professional work setting. 
-Previous resource development or sales experience. 
-Ability to be flexible and adapt to new roles, tasks and situations. 
-Ability to remain objective while resolving conflicts. 
-Strong observation, analytical and listening skills. 
-Ability to supervise and train others. 
-Ability to communicate effectively orally and in writing. 
-Ability to prepare written reports, correspondence and maintain accurate records. 
-Ability to organize, set priorities, take initiative and exercise sound, independent judgment within areas of responsibility. 
-Good knowledge of personal computer operations and software including word processing, databases and spreadsheets. Good typing skills. 
-Ability to carry out assigned duties and responsibilities in an ethical manner and follow the policies of the organization. 
-Possession of a valid California Drivers License. 
-Ability to successfully pass a background check. 

Please send cover letter and resume to: 
CASA of Fresno & Madera Counties
2300 Tulare St #210, Fresno, CA 93721
or
casa@casafresno.org

2-1-1 Supervisor

Summary/Objective
The 2-1-1 Call Center Supervisor ensures the effective operation of 2-1-1 Fresno and Madera Counties and oversees all aspects of the 2-1-1 help hotline including employee supervision, quality of call handling, management of phone systems (inContact, iCarol) and answering of 2-1-1 calls. This position provides support to the 2-1-1 ensuring that individual and agency performance standards are achieved in accordance with all contractual obligations. The 2-1-1 Call Center Supervisor also coordinates with the 2-1-1 Database Coordinator to maintain the 2-1-1 database. This position supports the overall mission of the United Way Fresno and Madera Counties towards continual strengthening community and engagement. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

 

  • Call Center Supervision
  • Oversee 2-1-1 Call Center Specialists to ensure calls are being answered in a timely manner and handled at the highest level of service and quality.
  • Monitor calls for quality assurance and coach call center specialists as needed on their call handling skills.
  • Using the software inContact and iCarol the supervisor will monitor daily call volume and length in real time and make corrections to meet performance standards.
  • Supervisor will complete weekly, monthly and annual reports for the Program Director evaluating call volume, length, successes and areas of improvement.
  • Work in partnership with the Database Coordinator to ensure that the 2-1-1 database is maintained and updated regularly.
  • Supervisor will inform call center specialists of any changes made to the database or updates pertaining to callers needs immediately.



  •  
  • 2-1-1 Call Center Senior Specialist
  • Answer and assist 2-1-1 callers in finding local resources to fit their needs
  • Assist callers with applications, coaching, and advanced support
  • Monitor 2-1-1 database for out of date and incorrect resource data entries
  • Report to the Program Director any and all changes to be made to the database
  • Understand the function of organizations in the database to ensure accurate referrals
  • Provide administrative and other support for the call center
  • Perform all other operator duties including: researching referrals; receive and send emails
  • Other duties as required.
  • Knowledge, Skills and Expertise



  •  
  • Strong communication skills – ability to interpret a variety of instructions furnished in written and oral.
  • Strong computer skills including Microsoft Office, Adobe Illustrator and Photoshop.
  • Ability to manage multiple time-sensitive projects simultaneously on a continuous basis.
  • Ability to exercise sound judgment.
  • Bilingual communication skills.



  •  
  • Supervisory Responsibility

    Responsible for the supervision of 2-1-1 Call Center Specialists. 

    Physical Demands

    See attached Physical Requirements. 

    Other Duties

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

    UNITED WAY FRESNO AND MADERA COUNTIES IS AN EQUAL OPPORTUNITY EMPLOYER

    UWFMC does not discriminate on the basis of race, color, religion, origin, gender, national origin, age, marital status, military service, disability or sexual orientation. Reasonable accommodation provided upon request. All applicants tentatively selected for this position will be required to pass a background screening and submit to any required tests to screen for illegal drug and alcohol use prior to appointment. Application evaluation may involve interviews, written tests and/or other appropriate screening tools. 

    A competitive salary and benefits package is offered to qualifying candidate. Relocation expenses not covered. 

    To apply for this position, send cover letter and resume to: 

    Ani Eliason, Executive Office Manager

    Email: Aeliason@uwfm.org

    Address: United Way of Fresno County 4949 E. Kings Canyon Road Fresno, CA 93727

Community & Regional Planning Center Coordinator

Full-time, benefited position with the Office of Community and Economic Development (OCED) through the California State University, Fresno Foundation. Under the direction of the Executive Director, the Community and Regional Planning Center (CRPC) Coordinator will be responsible for developing, coordinating and administering current and new programs under the CRPC to include the San Joaquin Valley Planners Network and Toolkit and any additional planning-related or sustainable communities programs. This position will also help administer the San Joaquin Valley Housing Collaborative, its grant funded activities and events. In addition, this position will coordinate with OCED’s San Joaquin Valley Rural Development Center Director to implement planning, housing, and sustainable community-related activities and programs in the region’s rural communities.

The CRPC is a joint venture at Fresno State between the College of Social Sciences, Department of Geography and OCED. It serves as the administrator of the San Joaquin Valley Regional Blueprint Toolkit - an online repository of resources and tools for Valley planners - as well as a resource hub between the regional initiatives of its participating organizations. Through collaboration with numerous partners, CRPC links technical assistance providers to Valley communities and serves as an information hub and resource for planning-related knowledge and research, peer learning networks, and expertise.

The San Joaquin Valley Housing Collaborative (SJVHC) is a 501 (c) (3) nonprofit organization formed as a regional entity to specifically address housing issues in the San Joaquin Valley eight-county region. SJVHC operates as a joint partnership with staff from the California Coalition for Rural Housing and OCED. Collaborative projects and events are housed within the Community and Regional Planning Center.

This position will also provide support to the California Partnership for the San Joaquin Valley (CPSJV) by bringing regional planning expertise to several work group areas, assisting with the development and management of relationships with stakeholders, and identifying how to best to connect and leverage off of each other. Through this position, collaborative relationships within and between various sectors’ stakeholders will be strengthened across the region, with the goal of implementing activities that will move the region toward prosperity. In coordination with OCED’s San Joaquin Valley Rural Development Center Director, this position will also strive to enhance the region’s rural communities’ capacity surrounding planning, housing, and sustainable community topics.

OCED is an applied research unit of Fresno State dedicated to finding solutions to major issues impacting the San Joaquin Valley. The mission of the office is to improve the region’s competitiveness in the knowledge-based economy by assisting in the implementation of programs to improve the economic condition, quality of life, and social well-being of residents in the San Joaquin Valley. OCED provides executive staffing and coordination for several regional initiatives and programs including CRPC, SJVHC, CPSJV, San Joaquin Valley Regional Broadband Collaborative, Central Valley AgPLUS Food and Beverage Manufacturing Consortium, and the San Joaquin Valley Rural Development Center (SJVRDC).

ESSENTIAL JOB FUNCTIONS: 

Under the direction of the Executive Director, the Community and Regional Planning Center Coordinator will be responsible for:

CRPC Development Responsibilities

  • Identify and develop new funding opportunities and programs for the CRPC that will contribute to its development as a regional planning resource for the San Joaquin Valley. Coordinate with other OCED staff and activities in the areas of housing, sustainable planning, smart growth and rural development.
  • Work with OCED Communications and Event Planning staff to develop and disseminate key messages pertaining to CRPC and SJVHC projects and activities in order to raise awareness of the CRPC’s services, progress and successes with a broader regional audience.
  • Develop relationships with planners throughout SJV cities and counties in order to have a solid and up-to-date understanding of key planning challenges and opportunities in the region, for both urban and rural settings.
  • Coordinate with the various SJV Councils of Governments on new opportunities and partnerships, including regular attendance at SJV Regional Planning Agencies’ Directors’ Committee meetings and serving as a liaison to the San Joaquin Valley Regional Policy Council.
  • Manage other OCED staff assigned to the CRPC and SJVHC.
  • Maintain the San Joaquin Valley Planners Toolkit and follow the management protocol in connection with the Valley Planners Network. This will include identifying and developing new tools and coordinating with OCED Communications and Event Planning staff to maintain related websites.
  • Prepare and distribute the Valley Planners Network Newsletter with assistance from OCED Communications and Event Planning staff.
  • Continue to foster the CRPC’s relationship with Fresno State’s College of Health and Human Services, Department of Recreation Administration; specifically as it pertains to assistance with regional events and workshops.
  • Provide quarterly reports on CRPC activities and progress to OCED Executive Director and Fresno State Dean of Social Sciences.

Grant Management Responsibilities

  • Identify, prepare and submit additional grant applications for initiatives/activities pertaining to, among other topics, smart growth, sustainable communities, parks and recreation, or partnerships involving city/county planning staff.
  • Coordinate the scope of work and budget related to existing and future grant projects pertaining to, among other topics, smart growth, sustainable communities, parks and recreation, or partnerships involving city/county planning staff.
  • Coordinate with OCED’s San Joaquin Valley Rural Development Center Director to ensure that all CRPC-related scope of work and budget included in existing rural grant projects are completed.
  • In coordination with staff from the California Coalition for Rural Housing, help manage the SJVHC, including setting up regular Board meetings, developing meeting agendas and handling all action items as directed by the Board.*General Responsibilities*
  • Prepare information for quarterly Partnership Board reports and other OCED internal/external documents as needed.
  • Elevate suggestions for OCED’s strategic planning purposes, viewing the office and its collaborative partners as an interlinking whole.
  • Assist with annual meetings or major OCED events including, but not limited to, outreach and promotion, breakout session development, speaker content, and logistics.
  • Contribute to the total effectiveness of OCED, communicating openly, solving problems proactively, offering creative ideas and working as a positive, engaged team member.
  • Mentor and/or supervise employees, Student Assistants/Interns and co-workers on actions and decisions leading to the success of the organization and its stakeholders.
  • Make recommendations and suggestions to improve OCED’s efficiency, productiveness, impact and sustainability.
  • Other duties as assigned.

QUALIFICATIONS & EXPERIENCE: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree in Planning, Community Development or other related public sector service field
  • Minimum of four (4) years of professional experience in the public sector
  • Bachelor’s degree in another related field may be appropriate when augmented by an additional two (2) years of graduate work in planning or community development
  • Proficient in Word, Access, scanning equipment, PowerPoint, Outlook, Excel, ArcGIS, web design software (such as Drupal or Word Press), and Adobe products
  • Team-oriented, self-motivated, thrives on results, is a problem solver, and wants to make a difference for the region
  • Must possess an understanding of regional planning, have experience in grant writing and management, effective communication skills, and coordinate multiple and varied details in a fast-paced environment
  • Must possess superior interpersonal skills, have strategic regional relationships throughout the Valley, enjoy a challenging environment, and be intellectually agile
  • Must be able to exercise good judgment, have strong research skills, be capable of independent thinking, have a professional and pleasant demeanor, and be able to work with a diverse population
  • Must be highly flexible, able to adjust priorities, work under the pressure of deadlines, and display a can-do attitude with ability to deal positively with frequent change and deadlines. They will coordinate at a strategic and tactical level with the other functions of OCED and show a demonstrated commitment to excellence in the service they provide to our stakeholders.

SALARY/BENEFITS: 

$3,500.00 per month. Benefits include medical, dental, vision, life insurance, 401(k), vacation, sick and holiday pay.

DEADLINE: 

Application review begins February 5, 2018; open until filled.

TO APPLY: 

Please visit the Auxiliary Human Resources page at: www.auxiliary.com for job announcement and application. Applications may be mailed, emailed, faxed or delivered in person to: 

California State University, Fresno

Auxiliary Human Resources

2771 E. Shaw Ave. (there is no suite number)

Fresno, CA 93710 Fax: (559) 278-0988

RESUMES WILL NOT BE ACCEPTED WITHOUT A COMPLETED APPLICATION

California State University, Fresno is a smoke free campus. For more information, please clickhttp://fresnostate.edu/adminserv/smokefree/index.html

Employment for this position is by the California State University, Fresno Foundation. This is not a State of California position.

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY/ADA EMPLOYER

Job Type: Full-time

Salary: $3,500.00 /month

Required experience:

  • Public Sector: 4 years

Required education:

  • Bachelor's

Operations Manager, American Heart Association

Are you ready to join an organization where you can make an extraordinary impact every day? 

Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely. 

This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you canconnectpeople to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact. 

Responsibilities

Under general supervision, the Operations Manager manages the daily operations of the division office and provides administrative support to the Division overall, the Executive Director and the team to ensure effective operations in achievement in identified goals and objectives including revenue generation and volunteer engagement. Responsible for supporting Division campaigns, programs and events, managing databases, maintaining/updating information and producing a variety of routine and special reports as needed. This position covers Financial Operations, Division Administrative Management, Customer and Volunteer Relations, Office and Facilities Managment. Some responsibilities include: 

Financial Operations:
+ Serves as the Division’s lead Affiliate Accounting Liaison: the primary staff person completing income and expense processing for the division. Maintains all financial information in accordance with the policies of the American Heart Association. 

+ Oversees and proactively communicates income and expense procedures (money handling, receipting, income crediting, donation flow through various systems, compliance, etc.) to other division staff and ensures that all staff are carrying out procedures correctly through training and ongoing review of compliance. 

+ Monitors division income and expense status. Identifies any issues and works with appropriate staff to quickly resolve issues. 

+ Acts as the division’s Account Payable lead in processing and monitoring invoices for general operations including janitorial services, maintenance fees, subscriptions, office supplies and equipment rentals. Actively participates in the budget review process to monitor and evaluate spending and savings within indirect expenses. 

Division Administrative Management:
Manages the daily operations of the division in support of achieving the goals and objectives of the division, affiliate and association. Includes: 

+ Serves as the liaison for other administrative professionals within the office to allocate resources for major projects and manage timelines for projects involving multiple departments. Includes providing guidance and direction to the Development Coordinators to optimize support and resources across division functions. Oversees cross-training for coordinators to provide excellent event fulfillment. 

+ Provides direct clerical, administrative and logistics support to Executive Director in the accomplishment of Division responsibilities. 

+ Performs general administrative and clerical functions including: calendaring appointments, answering the telephone, ordering supplies, distributing mail, coordinating mailings, filing, typing/word processing, faxing, and copying, coordinating meetings – to include, facilitating Division/Affiliate meetings/conferences with setup, video/telephone, and cleanup. 

+ Other duties as assigned. 

Qualifications

+ Advanced knowledge of Microsoft Office applications including Word, Excel, PowerPoint, Outlook and Access

+ Office administration skills, including general clerical skills (e.g., filing, typing, copying, telephone etiquette and operation) 

+ Effective written communication skills, including skill in proof reading for grammar and spelling

+ Effective interpersonal skills and ability to maintain a professional manner in all dealings with customers, staff and others; ability to work in a team environment

+ Ability to keep all work-related information confidential as necessary

+ Knowledge of AHA statistics and ability to research all AHA on-line resources for information requested by media and curious and concerned lay-people

Click on “Apply for this job online” to submit your online application or “Log back in!” if you are a returning applicant. Only those candidates deemed most qualified by the hiring manager will be contacted to interview. 

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention. 

This position not a match with your skills? Click here to see other opportunities with the American Heart Association

Be sure to follow us on Twitter to see what it is like to work for the American Heart Association and why so many people enjoy #TheAHALife EOE Minorities/Females/Protected Veterans/Persons with Disabilities

Need help finding the right job? 

We can recommend jobs specifically for you! Click here to get started. Application FAQs Requisition ID _2018-2004_

Job Family Group _Business Operations_

Job Category _Administrative/Clerical_

Executive Director, MDA

At MDA, we are fighting to free individuals — and thefamilies who love them — from the harmful effects of muscle-debilitatingdiseases so they can live longer and grow stronger. 

Our Values areour strength: We believe in MUSCLE:
Mission: We’redriven to accelerate progress for families and muscle health. 

Understanding: We’re attentive to our constituent’s needs and each other’s. 

Stewardship: Byinvesting precious resources wisely, we drive the best possible outcomes. 

Collaboration: Wefoster win-win partnerships and build communities. 

Learning: Knowledge powers our success and empowers our people. 

Excellence: Westrive to do our best and exceed constituents’ expectations. 

Position Description:
An Executive Director (ED) is adynamic, flexible and creative leader who will drive fundraising, relationshipbuilding, and overall community presence. You will inspire, lead, and manage adiverse team of employees through continuous feedback, mentoring and leadingthe team by example. You will drive the financial results of the District andMDA’s standard of excellence in the quality of services provided to thefamilies we serve throughout a specific geographical area. The ED reports tothe Divisional Director and works closely with all levels of the MDA Team. The EDsupervises a team including but not limited to, Associate Executive Director,Area Director, Director of Business Development, Fundraising Coordinators, andAdministrative staff. 

Responsibilities:

  • Provide direction and leadership toward theachievement of MDA’s annual objectives and budget while leading a team tosuccess with our purpose, mission, and strategy as guiding principles. 
  • Must effectively lead, manage and develop allDistrict staff. 
  • Drive new income opportunities by engaging andrecruiting MDA sponsors, volunteers and community members. 
  • Accountable for the attainment of District Teamincome and individual fundraising goals. 
  • Handle fiscal accountability for significantindividual and team income requirements. Provide accurate projections toDivisional Director on monthly basis. 
  • Develop and implement strategic business plansand problem solve ensuring District achievement of income and following theBusiness Plan. 
  • Build a dynamic office culture that attracts,retains, and motivates a diverse team of employees and volunteers by engagingfamilies, working collaboratively with the Family Support and Clinical Careteam and in engaging staff in the mission. 
  • Responsible for the hiring, training anddevelopment of the staff including mentoring, feedback, and performancereviews. 
  • Has an ‘employee’ first mentality; as a leaderof an office most of the praise, goals achieved, and successes should be onyour team. 
  • Leads and participates in the execution of majorfundraising programs such as; MDA’s Shamrocks Against Dystrophy, Muscle Walk,Lock-Ups, Fill the Boot, Golf Tournaments, Social Events and other communitybased fundraising and health care activities such as; clinics, MDA Summer Camp,support group and other service programs. 
  • All other duties as assigned. 

Competencies:

  • Leadership: Proven ability to provide vision and inspiration to team members, developsworkable plans, set expectations, monitor delegated activities and providerecognition for results. 
  • CommunicationSkills: Clearly and persuasively communicates, including public speaking;listen and seek clarifications; participate in meetings; write clearly andinformatively. 
  • AnalyticalSkills: Identify and resolve problems in a timely manner. Gather andanalyze information skillfully; solicit feedback and use reason when dealingwith emotional topics. 
  • Initiative: Measure self against a standard of excellence. Undertake self-developmentactivities and learn new skills; seek increased responsibilities and ask forand offer help when needed. 
  • Integrity: Work well in a rapidly changing environment; treat others with respect andconsideration; accept responsibility for own actions. Understand businessimplications of decisions, align work with strategic goals, completeadministrative tasks and develop strategies to achieve organizational goals. 
  • Flexibility: Able to multitask in a changing work environment. Lead challenging demands andunexpected events. Willing to change approach to best fit the situation. 


Qualifications:

  • Bachelor's degree (Business or Non-Profit Managementpreferred) and three to five years of direct management experience required orequivalent combination of education and experience. 
  • Demonstrated experience in financialplanning/reporting and budgetary oversight. 
  • Shown success leading professional staff andproviding mentorship and support to help them achieve their goals. 
  • Ability to travel within territory and workflexible hours. Use of personal vehicle in the course of employment to travelthroughout the district. Significant local travel is required for thisposition; including visiting local business, health care facilities, and eventsin public places. 
  • Ability and willingness to work irregular hoursand attend meetings beyond the framework of the normal working schedule. 
  • Computer skills including Microsoft Office Suiteproducts. 

MDA is an Equal Opportunity/Affirmative Action employer. Allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or protected veteran status.

Volunteer & Humane Education Coordinator, Valley Animal Center

Work Schedule: Full-time, 40 hours per week, hourly with some weekends/evenings

Reports to: Business Development & Grants Manager

The Volunteer & Humane Education Coordinator will be responsible for coordinating Valley Animal Center’s Community Outreach and Humane Education Programs by networking and ultimately improving the organization’s presence in the community. The Volunteer & Humane Education Coordinator will be responsible for recruiting volunteers, training volunteers, and coordinating the staffing of volunteers at all applicable events. The Volunteer & Humane Education Coordinator will work with the volunteers to expand and support the volunteer committees. For the Humane Education program, this will include expanding the number of students, schools, and districts reached through our Humane Education Program, implementing camps, and other family-friendly events on- and off-site, and developing and updating humane education lesson plans with Character Counts Curriculum. The Volunteer & Humane Education Coordinator will also expand and support the other volunteer committees, in Dog Training and Enrichment, Fostering, Distribution, and Community Outreach. The ideal candidate will also assist the Community Relations Coordinator through a variety of assignments, including marketing efforts to promote the organization, researching new outreach, enrichment, and education opportunities, providing training and technical assistance to volunteers and staff, updating the website and social media sites, graphic design, and planning, scheduling, and events.

Responsibilities and Duties

Responsibilities: (Other duties may be assigned as appropriate.)

  • Proactively support Valley Animal Center in a full range of outreach and communication activities.
  • Work to develop, plan, and expand the outreach program in local community.
  • Work with the Outreach Committee to schedule volunteers for outreach events as needed.
  • Supervise volunteers for all events.
  • Coordinate outreach materials for all events.
  • Produce marketing materials for the Valley Animal Center.
  • Lead volunteer recruitment and training.
  • Update the Valley Animal Center website and social media outlets as needed.
  • Manage the department’s constituent email and mailing lists, and volunteer software.
  • Research new initiatives’ to update Valley Animal Center programs ie: informational videos, promotions, enrichment, and education.
  • Network with school districts to expand the Humane Education Program to reach more schools, teachers, and students.
  • Expand the Dog Training and Enrichment Program in an effort to improve the lives of the pets in our care and increase Valley Animal Center’s grant eligibility.
  • Lead the volunteers in a variety of fundraising activities to raise additional money for the shelter and its programs.
  • Assist the Community Relations Coordinator with scheduling, planning, and implementing marketing campaigns, special events, etc.
  • Develop and expand lesson plans and curriculum for the Humane Education Program classes and camps.
  • Assist the Community Relations Coordinator in producing the printed Valley Animal Voice Newsletter, the E-Newsletter, and a variety of other media pieces as needed in partnership with the Community Relations Coordinator
  • Monthly report tracking outcomes for volunteers and humane education

Qualifications and Skills

Qualifications: 

  • Bachelor’s degree preferred in Liberal Studies, Business, Communications, or Mass Communication and Journalism
  • Minimum 2 years’ experience in an professional setting required
  • Animal care experience and knowledge
  • Excellent communication skillsare required for this position
  • Computer literate to include familiarity with Microsoft Office and graphic design programs, including Adobe Photoshop and Adobe In-Design
  • Ability to establish and maintain effective working relations with VAC staff, board members, volunteers, community groups, school district officials, and other related agencies
  • Diplomatic, tactful, creative, discreet, flexible, resourceful, dependable, well-organized, friendly, and professional
  • Skilled project manager who can identify needs, scope projects, implement strategy and juggle lots of moving pieces to see something through
  • Strong public speaking, writing and interpersonal skills with the ability to motivate a wide variety of people; intuitive, empathic communicator who can quickly build rapport, trust, and credibility
  • Outstanding organizational and time management skills with the ability to manage many tasks simultaneously without sacrificing thoroughness and detail
  • Customer service orientation with superior relationship-building skills
  • Quick learner and hard worker with the ability to thrive under pressure and deadlines with minimal oversight
  • Bilingual (spoken and written) preferred

Job Type: Full-time

Required experience:

  • animal care: 2 years
  • humane education & outreach: 4 years

Required education:

  • Bachelor's

Required license or certification:

  • Driver's License

Education and Employment Coordinator, Focus Forward

Qualifications: Bachelor’s degree in social work, criminology, sociology, or related field, or year-for-year experience working with at-risk and/or their families.

Must have and maintain CA Driver’s License with reliable transportation and may require specified car insurance requirements

Background Clearance Requirement: Employment will be contingent on successfully passing a mandatory background check through Fresno County Probation. This will be completed, passed and clearance will be maintained according to the satisfaction of Probation. An outside background clearance will not be accepted or considered.

Experience: Experience with workforce development and community organizing for at- risk youth and families with various cultures and backgrounds to best serve clients. Developing case plans, working in multi-disciplinary teams, using culturally sensitive approaches, implementing intake/needs assessments, following established curriculums for industry recognized credentials, and assessing any needs or barriers effecting participant success.

Supervision: Reports to CEO

Description of Duties and Responsibilities: The Education & Employment Coordinator will be serving juvenile and adult offenders and in/out-of-school youth at-risk of offending, in Fresno County including high-poverty, high-crime communities, providing them with Employment and Educational Opportunities. The Coordinator will work with community partners, employers and educational institutions to create a bridge of services for participants.

Major Responsibilities:

  • Program assessment and progress evaluation on a monthly, quarterly and annual basis
  • Develop case plans for clients for a successful achievement of their goals of employment and education.
  • Supervise and leverage the support of interns and volunteer case managers/mentors
  • Help coordinate in-custody and community programming
  • Facilitate various groups such as job readiness workshops, credentialing job training, independent living skills workshops, etc.
  • Partner with Probation and other agencies that will aide
  • Provide ongoing case management, various screenings, and referrals to clients as needed
  • Conduct various screenings and assessments and aggregate information and/or enter data into system
  • Track all services rendered and client outcomes as outlined in the funding requirement
  • Flexibility in regard to scheduling (some classes/workshops will need to be offered on evenings and/or weekends—as needed by clients)
  • Provide support with community referrals to ensure all needs of youth and families are being met
  • Attend relevant trainings, workshops and community meetings
  • Work effectively with other Focus Forward staff on programs that pertain to these participants (like participating in coordination of mentoring program)
  • Develop strategies, activities and incentives to ensure participant retention

Specific/Additional Duties:

  • Be responsive, consistent and reliable with all clients, staff and partners
  • Assist or lead special projects or services, as needed
  • Cross-screen all clients for eligibility in other Focus Forward and partner agency Services
  • Maintain up-to-date, well-organized and accurate case files and records
  • All other duties as assigned

Required Knowledge/Skills:

  • Able to effectively communicate the benefits or program enrollment
  • Excellent verbal and written communication skills and organizational skills
  • Demonstrated computer skills including, but not limited to: using data bases, use of Microsoft Office, Social Media, Website and Email
  • Demonstrated Customer Service Skills
  • Ability to develop and maintain professional working relationships with management, co-workers, partners and general public
  • Ability to work under pressure and handle multiple tasks simultaneously
  • Knowledge of available resources within the community for the client population
  • Ability to work with youth, young adults and families who face multiple risk factors, barriers and have had justice and/or child welfare involvement
  • Ability to speak with clients one on one and to speak to large groups of people which may include public presentations and facilitating workshops
  • Ability to think critically and identify opportunities, challenges, needs and prioritization of work to meet mandatory outcomes of program and organization
  • Must exercise good judgement and have experience working on projects with specific goals and outcome measurements
  • Must be organized and be able to connect program and client needs to other services, may need to think ‘outside the box’ and brainstorm with staff and partners to fully meet client and family needs
  • Knowledge/experience with program development, meeting grant deliverables and community based work
  • Bi-lingual a plus

Work Environment and Physical Conditions/Demands:
Cubicle setting, sitting/standing for prolonged periods of time, lifting up to approximately 40 pounds (more or less as needed), some meetings and appointments or presentations offsite in the community, heavy computer and telephone usage, physical coordination, working in noisy or crowded environment, speak loudly, stopping, bending, lifting, reaching, must drive vehicle. Must be comfortable working with families facing various challenges and provide services in a non-judgmental manner. These conditions and physical demands are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Compensation: Paid holidays, time off (sick leave/vacation), medical, dental, vision and 403b (403b launching in 2016)

If you are interested in applying please send your resume and cover letter to Coreen Campos, CEO at coreenc@focusforward.org or call 559-600-4961 for more information. Position open until filled.

PREP Social Worker, Focus Forward

Qualifications: Bachelor’s degree required (Master’s preferred) in social work, criminology, sociology, child development or related field, or year-for-year experience working with at-risk and/or their families.

Must have and maintain CA Driver’s License with reliable transportation and may require specified car insurance requirements

Background Clearance Requirement: Employment will be contingent on successfully passing a mandatory background check through Fresno County Probation. This will be completed, passed and clearance will be maintained according to the satisfaction of Probation. An outside background clearance will not be accepted or considered.

Experience: Experience using multidisciplinary approaches and curriculums working both 1-on-1 and in groups with at-risk youth and families with various cultures and backgrounds to best serve clients. Developing case plans, working in multi-disciplinary teams, using culturally sensitive approaches, implementing intake/needs assessments, following established curriculums, and assessing any needs or barriers effecting participant success.

Supervision: Reports to PREP Coordinator and/or CEO

Description of Duties and Responsibilities: The Social Worker will be working with youth transitioning from the Fresno County Juvenile Justice Campus facility to the community (family/caregiver homes or short-term residential therapeutic centers) through the Planned Re-Entry Program (PREP). The Social Worker will work with Family Support Specialists, Fresno County Probation and Fresno County Department of Social Services to best serve the youth and their support network for a successful transition. The Social Worker will take the lead on case plans and is responsible for upholding the case plan and reporting on the youth’s progress. Youth participating in PREP will be provided both in-custody and out-of-custody programming.

Major Requirements:

  • Develop case plans for youth and their family for a successful transition of the youth from juvenile incarceration to their home in the community.
  • Support the PREP Coordinator in reaching program goals
  • Supervise and leverage the support of interns and volunteer case managers/mentors
  • Help coordinate in-custody programming for PREP participants.
  • Facilitate various groups such as cognitive-behavioral change classes, support groups, independent living skills workshops, etc.
  • Partner with Probation and other agencies that will aide in project implementation
  • Provide ongoing case management, various screenings, and referrals to clients as needed
  • Conduct assessments and aggregate information and/or enter data into system
  • Track all services rendered and client outcomes as outlined in the funding requirement
  • Flexibility in regard to scheduling (some classes/workshops will need to be offered on evenings and/or weekends—as needed by clients)
  • Provide support with community referrals to ensure all needs of youth and families are being met
  • Attend relevant training, workshops and community meetings
  • Work with Probation and Department of Social Services

Specific/Additional Duties:

  •  Be responsive, consistent and reliable with all clients, staff and partners
  •  Assist or lead special projects or services, as needed
  •  Cross-screen all clients for eligibility in other Focus Forward and partner agency Services
  •  Maintain up-to-date, well-organized and accurate case files and records
  • All other duties as assigned

Required Knowledge/Skills:

  • Able to effectively communicate the benefits or program enrollment
  • Excellent verbal and written communication skills and organizational skills
  • Demonstrated computer skills including, but not limited to: using data bases, use of Microsoft Office, Social Media, Website and Email
  • Demonstrated Customer Service Skills
  • Ability to develop and maintain professional working relationships with management, co-workers, partners and general public
  • Ability to work under pressure and handle multiple tasks simultaneously
  • Knowledge of available resources within the community for the client population
  • Ability to work with youth, young adults and families who face multiple risk factors, barriers and have had justice and/or child welfare involvement
  • Ability to speak with clients one on one and to speak to large groups of people which may include public presentations and facilitating workshops
  • Ability to think critically and identify opportunities, challenges, needs and prioritization of work to meet mandatory outcomes of program and organization
  • Must exercise good judgement and have experience working on projects with specific goals and outcome measurements
  • Must be organized and be able to connect program and client needs to other services, may need to think ‘outside the box’ and brainstorm with staff and partners to fully meet client and family needs
  • Knowledge/experience with program development, meeting grant deliverables and community based work
  • Have a basic understanding of the child welfare and justice systems and ability to learn to navigate both systems on behalf of youth
  • Bi-lingual a plus

Work Environment and Physical Conditions/Demands:
Cubicle setting, sitting/standing for prolonged periods of time, lifting up to approximately 40 pounds (more or less as needed), some meetings and appointments or presentations offsite in the community, heavy computer and telephone usage, physical coordination, working in noisy or crowded environment, speak loudly, stopping, bending, lifting, reaching, must drive vehicle. Must be comfortable working with families facing various challenges and provide services in a non-judgmental manner. These conditions and physical demands are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Compensation: Paid holidays, time off (sick leave/vacation), medical, dental, vision and 403b plan.

If you are interested in applying please send your resume and cover letter to Vanessa Brister, PREP Coordinator at vanessab@focusforward.org or call 559-600-4961 for more information. Interviews will be held in February 2017. Position open until filled.